Privacy Policy
Effective Date: April 12, 2026
Last Updated: April 12, 2026
Duncan Power Washing ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a contact form, or communicate with us via phone, email, or text message (SMS/MMS).
By using our website or providing your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your information.
Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
Name, email address, phone number, mailing address, property address, service interest, project details, and any other information you include when filling out a contact form, requesting a free estimate, calling us, or sending us a message.
Automatically Collected Information
IP address, browser type, device type, operating system, referring URL, pages viewed, time spent on pages, and other standard web analytics data collected through cookies and similar technologies.
SMS/Text Messaging Information
When you opt in to receive text messages from us, we collect your mobile phone number and records of messages sent and received for compliance and customer service purposes.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free estimates
- Schedule and deliver our power washing and exterior cleaning services
- Send appointment confirmations, reminders, and service updates via phone, email, or text message
- Send promotional offers and marketing communications (only with your express consent)
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our terms
SMS/Text Messaging Terms & Consent
By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages (SMS and MMS) from Duncan Power Washing. These messages may include:
- Appointment confirmations and reminders
- Service updates and follow-ups
- Responses to your inquiries
- Promotional offers and seasonal specials (only if you opt in to marketing messages)
Message Frequency
Message frequency varies. You may receive up to 10 messages per month depending on your service activity and communication preferences.
Message and Data Rates
Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan.
Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive text messages from Duncan Power Washing unless you opt in again.
Help
For help with our text messaging program, reply HELP to any message or contact us at (973) 832-2197 or info@duncanpowerwashing.com.
No Consent Required for Purchase
Consent to receive text messages is not a condition of purchasing any services from Duncan Power Washing.
No Sharing of SMS Data
We will not sell, rent, or share your phone number or any information collected through our SMS program with third parties or affiliates for their marketing purposes. SMS opt-in data and consent will not be shared with any third parties unless required by law.
Supported Carriers
Our text messaging services are supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to improve user experience and analyze website traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
Third-Party Services
We may use third-party service providers to assist with website hosting, analytics, email communications, and text messaging. These providers are authorized to use your personal information only as necessary to perform services on our behalf and are obligated to protect your information.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for the duration of your opt-in plus a reasonable period for compliance documentation.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal exceptions
- Opt-Out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us:
Duncan Power Washing
10 Kossuth Pl, Wayne, NJ 07470
Phone: (973) 832-2197
Email: info@duncanpowerwashing.com